General Helm Support Policy

This manual contains general information on working with TrueCharts Charts using Helm directly. As well as when editing Helm Yaml for tools like FluxCD, KubeApps and Rancher

We at TrueCharts offer limited free support via a support-ticketing system on Discord. However the scope of this support is limited to two things:

ClusterTool Commands
The values.yaml of our Helm charts

Expected Prior Knowledge

How to use a shell/console/terminal
Basic shell commands (cp, ls, etc and if you think etc is a command here, you’ll have a problem)
Basic kubectl use (get pods, get svc, describe something etc)
Basic knowhow of Talos when you use it (things like: what is “Apply”, what is a “machineconfig”, what does “upgrade” do vs k8s-upgrade)
Basic Kubernetes knowhow (such as what is a “worker” node vs a “controlplane” node, what’s “etcd”, what’s a “pod” vs a “container”, etc.)

What’s Explicitly Not Covered By Support:

Network configuration
CloudFlare proxying
Operating-Systems, outside of Talos deployed using ClusterTool
Helm 101 (e.g. “how do I install/upgrade/edit a Helm Chart?“)
The software contained in our Helm Charts (for example “how do I configure Radarr?“)
Cluster Operations (maintenance, fixing flaky pods, tracking non-deploying fluxcd helm-releases/customisations)
How to install/use kubectl/talosctl

Supported Versions of Helm

TrueNAS version	Branch	Supported with updates	Accepting Support tickets	Accepting Bug Reports	Notes
3.11 and prior	`master`	✅	❌	❌
3.12 - 3.14	`master`	✅	✅	✅

Project Scope

For more info on what to expect from TrueCharts Apps, be sure to also read the Project Scope documentation.