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F.A.Q. (Frequently Asked Questions)

TrueCharts Frequently Asked Questions

We recommend using PVC for config storage, as it provides an easy way to roll back your application in case of a failed update. Furthermore, we currently only offer active support for this storage option. You can still use host path for your media files.


To share data, create an NFS share and select NFS Share for the Type of Storage in the Additional App Storage settings.
You can create an SMB share on the same mount point if needed.

How can I access data inside PVC?

You can use HeavyScript to mount the PVC and un-mount once you finish. Use your preferred editor/explorer to do any changes you want. You need to make sure permissions stay the same, or the app might not be able to access the files.

Do we support ACLs for HostPath storage?

While it is technically feasible to use Access Control Lists (ACLs) for host path storage in most Charts/Apps, we strongly advise against it. We are unable to provide individual guidance to every user for setting up their ACLs for each chart. Apart from a few exceptions, user 568 (apps) must have access to their host path storage.

Are there Ingress requirements for certain apps?

Certain applications require ingress to work correctly for security reasons. Some examples are:

  • Authelia
  • Authentik
  • Vaultwarden
  • Nextcloud
  • Monica
  • Recipes

Can I use another Load Balancer in front of traefik?

Technically, yes you can. But keep in mind this is out of our support scope.

Do we support other proxies and Load Balancers in front of Traefik?

Not supported for standard support channels. This includes cloudflare proxy.

What is the meaning of Advanced/Expert Checkboxes (Networking, Storage, etc)?

These options are intended for experienced individuals and are beyond the scope of basic support. If you select these checkboxes or enable features such as host networking, it could potentially break your app and require a reinstall to restore functionality.

Why don't you advise users to enable Host-Networking?

"When using host networking, a port is linked to the pod. Sadly enough, those ports are NOT correctly freed when hostNetworking is disabled in the future", see discussion.

My Chart is asking for a default password, what is it?

We use upstream containers. If the password is not on our website, please refer to the upstream container sources we list on the website instead.

My Chart application has had an upstream update, but the chart is not updated yet?

It takes a few days for our automation tools to pick up updates, please sit tight. Please only report missed updates when 7 days have passed after the new container(!) has become available.

Isn't there more documentation for a chart?

If it's not on our website or the discord, we (sadly) do not have documentation available. There might be other sources for documentation however! If you'd like to create a guide for the website, please submit a PR as demonstrated in the Contribution Example.

I would like another application to be added, how do I do this?

There are two ways to do this:

  1. Submit an order for a chart request using the page on Open Collective. More information can be found in the #chart-requests channel of our discord or by emailing [email protected] if you'd like to discuss further.

  2. Build the app yourself (or have someone you know build it for you) and request to have it added to the project via a github PR. You can check the #development channel of our discord and create a thread if you'd like information about this.

The exception to the above are more complex Kubernetes ecosystem changes e.g. Kubernetes extensions, new metrics opens, databases, etc. You're still free to discuss these in the #development channel of our discord linked above.

How do I know if there are Breaking Changes?

TrueCharts uses Semantic Versioning on the aspects of the chart that TrueCharts has changed. Some upstream containers use latest tags or poor versioning schemes so updates aren't always clear if they contain breaking changes. Be sure to check the changelog for each chart before updating.

How do I tell that this update is a major and potentially breaking change?

You should always check BOTH chart version AND container version. As both could have breaking changes on major updates independently. Major changes are marked by a change in the first digit of the version. eg. 13.2.1 → 14.0.0.

What to do before trying a breaking change update?

Take backups beforehand with HeavyScript.

Does HeavyScript auto-update major changes?

It depends on the flags you used. We recommend NOT using the -a flag, as this will update to major version changes.

Do you offer support for breaking changes?

Breaking change in chart

We try to help on a best effort basis, but support will be limited as they are expected to be more-or-less breaking and we cannot control all scenarios.

Breaking change in container

We can try to look on your setup/logs and see if there is anything obvious, but apart from that we can't offer support for a product that we did not develop. You most likely will have to reach to the upstream support channels for that.

Why is my OpenVPN password not working?

Don't use $ in your passwords, it won't work due to an upstream bug in the OpenVPN container.

Why is a beta-only container in the stable train?

The stable train refers to the stability of our chart, not the container itself. However, if the container exhibits significant bugs or regularly introduces breaking changes, our chart may be reverted back to incubator until these issues are resolved.

My app stays stopped even after clicking the start button multiple times.

The following apps do not have active services running under an ix namespace, and as a result, they will always appear as "Stopped" in the SCALE UI:

  • external-service
  • metallb-config
  • clusterissuer
  • postgresql

How do I stop a TrueCharts App? (TrueNAS SCALE Only)


For reasons why this is necessary please see Known Issues


Do NOT hit the Stop Button UNLESS you are certain the App does not use CloudNativePG (CNPG).

How Do I know if an App uses CNPG?

Here's a list of Apps in the Stable and Enterprise trains that use CNPG (up to date as of 3rd May 2023):

airsonic-advanced authelia authentik babybuddy baserow blog commento-plusplus discordgsm dsmr-reader etherpad ferdi-server fireflyiii firefox-syncserver focalboard gitea gotify grist guacamole-client hedgedoc home-assistant immich inventree invidious joplin-server kanboard kutt librephotos linkwarden lychee mattermost mealie miniflux n8n nextcloud nocodb odoo onlyoffice-document-server openkm outline paperless-ngx penpot photoview postgresql quassel-core recipes redmine shiori shlink spotweb statping-ng strapi synapse teedy traccar tt-rss vaultwarden vikunja weblate wger wikijs xwiki


You can also click the App and check the Container Images for references to either or

If the App does not use CNPG, you have several options to stop an App:

    1. Press the Stop button in the Scale GUI.
    1. Enter the following command in the Shell (replace <app-name> with the name of the App): k3s kubectl scale deploy <app-name> -n ix-<app-name> --replicas=0
    1. Use HeavyScript.

What If I've already pressed the Stop button on an App that uses CNPG?

To recover from the App being in an unstable state enter this command in the Shell to restart the middleware service: sudo service middlewared restart OR sudo systemctl restart middlewared

So, how do I stop an App that uses CNPG?

NEVER use the Stop button!

Use option ii above or use the Heavyscript args branch

to stop:

heavyscript app --stop APPNAME

to start:

heavyscript app --start APPNAME


The application state in the web GUI will be Started since there is still a CNPG deployment running.


NEVER EVER try to stop any CNPG related pods.


TrueCharts has always required operators for many charts to work. Prior to 01 July 2023 these operators were installed automatically and were not visible to the end user. TrueCharts now requires that these operators to be installed by the end user and the previous automatically installed operators to be removed. These operators are located on the Operators TrueCharts train. Any users who just started the use of TrueCharts after 01 July 2023 will not have the old operators and can proceed with the installation from the operator train.


This operator is required for the use of Prometheus metrics and for any charts that utilize CloudNative Postgresql (CNPG).

To remove the previous automatically installed operator run this in the system shell as root: k3s kubectl delete --grace-period 30 --v=4 -k


This operator is required for the use of any charts that utilize CloudNative Postgresql (CNPG).


The following command is destructive and will delete any existing CNPG databases.

Run the following command in system shell as root to see if you have any current CNPG databases to migrate: k3s kubectl get pods -A | grep cnpg

Follow this guide to safely migrate any existing CNPG databases.

To remove the previous automatically installed operator run this in the system shell as root: k3s kubectl delete --grace-period 30 --v=4 -k


This operator is required for the use of Cert-Manager (Clusterissuer) to issue certificates for chart ingress.

To remove the previous automatically installed operator run this in the system shell as root: k3s kubectl delete --grace-period 30 --v=4 -k


This operator is required for the use of MetalLB to have each chart utilize a unique IP address.


Installing the MetalLB operator will prevent the use of the TrueNAS Scale integrated load balancer. Only install this operator if you intend to use MetalLB.

To remove the previous automatically installed operator run this in the system shell as root: k3s kubectl delete --grace-period 30 --v=4 -k


This operator is required for the use of ingress to access apps using a fully qualified domain name (FQDN). This is also the chart for the Traefik dashboard and is located on the Enterprise TrueCharts train.